Support center
How can we help?
Call, email, or chat with one of our consultants to get your questions answered, or browse the FAQ below for the most common questions about the Holobox.
Talk to us.
Personal contact
Call our support team on +31 6 51 93 90 26.
Mail your question
Reach us at [email protected].
Chat with us
Send a message via WhatsApp.
Book a meeting
Frequently asked questions
Welcome to our FAQ. We’ve gathered the questions that come up most often around deploying, operating, and creating content for the Holobox. If anything you need isn’t covered, the contact channels above will reach a human directly.
What does support and maintenance for a Holobox include?
For a Holobox purchase, Holoconnects standard support comes with the IRIS OS licence and responds within 48 hours. The warranty is 12 months after delivery, and an extended warranty of one or two years is available as an add-on, priced per model. Repairs by anyone other than a certified Holoconnects technician void the warranty. Call +31 6 51 93 90 26, mail [email protected] or message us on WhatsApp.
Which types of events are suitable for the Holobox?
The Holobox is multi-functional and suitable for a wide range of events, trade shows, product launches, conferences, corporate meetings, and any setting where an impressive visual presentation adds value.
What are the on site requirements for setting up a Holobox?
It is important to inspect the route from the unloading point to the installation site, doorways, elevators, steps, and ceiling height all matter. Specific requirements also apply at the recording studio. Our project managers walk through this with you in advance so we can deploy at virtually any location.
Can the Holobox be placed on a stage?
Yes. If the stage can support a minimum of 350 kg, the Holobox can be placed on it. Depending on the stage height, a high lifting pallet jack or similar equipment may be needed.
Are there specific power or internet requirements?
The Holobox needs a power source and, when used with a live connection, internet access. A wired connection of at least 10 Mbps up and 10 Mbps down is required, and specific ports need to be opened. Full technical specifications are shared during project planning.
What technical support is available during an event?
Our installers assemble, install, and dismantle the Holobox. On request we provide technical support throughout the event to keep everything running smoothly.
What is a normal turnaround time for a project?
It depends on complexity. We aim to deliver efficiently and confirm a joint timeline up front so expectations are clear from the start.
What content can be created for the Holobox?
We record content in our studio or on location. Content can range from people and logos to 3D animations and product demonstrations. Our team can advise on what works best for your goals.
Can you support custom content production?
Yes, we offer end to end support and guidance for producing custom Holobox content so your message lands the way you intend.
Can our company logo be displayed on the Holobox?
Yes. Your logo can be integrated into the content and also placed on the outside of the Holobox itself.
Can the Holobox be wrapped in our brand design?
Yes, full-surface brand wraps are available so the Holobox integrates seamlessly with your visual identity.
What are common technical issues and how are they solved?
Most issues are technical in nature. The Holobox manual covers common scenarios; for anything else, our technical support team is reachable via the event contact person and can usually resolve issues remotely.
How is transport handled?
Holoconnects manages transport. Because the Holobox is fragile, our own installers prefer to load and unload it. Within the Netherlands and Europe this is typically road transport; intercontinental events may involve air freight, transit time, and customs procedures, all of which are coordinated in advance with the project manager.