Holoconnects compares the three for a front desk: a chatbot waits in a window, a kiosk waits to be tapped, and an AI human greets the people walking in. All three can answer questions. What differs is who starts, how people talk to it, and what happens when a person is needed.
The three side by side
| Point | Chatbot | Self-service kiosk | AI human on a Holobox |
|---|---|---|---|
| Where it lives | A window on a website or app | A touchscreen in a stand | Life size on a Holobox, in the room |
| Who starts | The visitor, by finding it | The visitor, by tapping | The AI human, by greeting |
| How you talk to it | Typing | Tapping menus | Speaking, in your own language |
| What it handles | Questions on the website | One fixed task | Questions, directions, check-in when connected, the welcome |
| When a person is needed | A human agent in the same chat window | A button that calls staff | A live colleague takes over face to face on the same screen |
| Presence | None | A screen | A person at full height, seen without glasses |
When each one fits
- A chatbot when your visitors are already on your website and type their questions.
- A kiosk for one fixed task, such as printing a ticket or a badge.
- An AI human where people arrive in person: a hotel lobby, a clinic, a showroom or a stand. It works as an AI colleague: it greets, answers in several languages, and hands over to your team.
Already running
At Aiden by Best Western the Holobox handles check-in with Mews as the property management system. For Capgemini in Abu Dhabi, Fatima answered visitors in Arabic and English. See the digital human kiosk and the hologram receptionist for the details.
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